Privacy Policy

Contact Information:
If you have any questions or comments, please contact The Soap Box at: (631) 509-1424. You may also email us at soapboxny@optonline.net. All inquiries will be answered within 24 – 48 hours from receipt of message. If you call before or after store hours, you can leave a voice mail and someone will get back to you promptly. Our fax number is (631) 509-1425.

Our mailing address is:
The Soap Box
18 Chandler Square
Pt. Jefferson, NY 11780

Shipping:
All orders for in stock items will be shipped out within 24 - 48 hours. A flat shipping rate of $5.99 will apply.


Returns and Exchanges:
Returns must be made within 30 days of original purchase, with receipt. Store or on-line credit will be issued towards your next Soap Box purchase. Custom blend orders are final sale. Shipping charges cannot be refunded. If the product has been used or damaged, credit will not be issued. Sale is considered final.

Returns can be made at The Soap Box, or by mail, within 30 days of original purchase. If by mail, return purchased items to:

The Soap Box
18 Chandler Square
Pt. Jefferson, NY 11780
Attn: Returns

Please include the following:

  1. A copy of the original sales receipt and product
  2. Return address to send store credit
  3. A phone number in case we have any questions

Sales Tax:
New York State sales tax applies to all orders


Payment Methods/Credit Cards:
If you order online through www.soapboxny.com, you have the option of paying through PayPal, or credit card. The Soap Box accepts American Express, Visa and MasterCard.


Allergens:
We do not sell products with any common allergens.


Animal Testing:
All of our products are cruelty-free, meeting or exceeding FDA standards without animal testing.


Custom-made Gift Baskets:
Custom-made gift baskets are available by request. If you see particular products that you like, call or email us at The Soap Box and we will be more than happy to custom-make a gift basket for you. Contact us at: (631) 509-1424, or email at: soapboxny@optonline.net.


Gift Cards/Gift Certificate:
If you would like a gift card or gift certificate, please contact us directly at The Soap Box: (631) 509-1424, or email at: soapboxny@optonline.net.



18 Chandler Square • Port Jefferson, NY 11777 • (631) 509-1424
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